Grievance Redressal Mechanism

The Company being a financial service provider, mainly to the undeserved segment of blue and white collar employees, believes that Customer-satisfaction effectively is the most important tool for its sustainable growth.This Grievance Redressal Mechanism articulates our objective to minimize instances that give rise to customer complaints and create a review mechanism to ensure consistently superior service behaviour and easy access to transparent, speedy and efficient service to all Customers of the Company.

The contact details of Customer support is prominently displayed on the website of the Company [] its offices and on the platform through which the Company provides its financial services.

The Principles

The Grievance Redressal process of the Company follows the following principles:

  1. The Customers are treated fairly at all times.
  2. All the complaints, requests, queries received from Customers are responded with courtesy and in a timely manner.
  3. The Customers are fully informed of avenues to escalate their complaints/grievances within the Company, and their rights if they are not satisfied with the resolution of their complaints/grievances.
  4. The employees of the Company work in good faith and without prejudice, towards the interests of the Customers.

Grievance Redressal Mechanism

Complaints by a Customer shall be responded to in the below mentioned manner and timelines. However, there may be some complaints which require deeper analysis from all possible angles which may cause delayed resolution of the complaint. In such cases, the Company will try to resolve grievances at the earliest depending on the nature of the case. Such delay in addressing the complaint beyond the prescribed time limit shall be conveyed to the complainant along with reasons for the same.

Step 1

In case the Customer has any query, grievance or request, he/she can write an email to us at

Immediate response shall be provided to the Customer depending on the nature of the grievance. The Customer will receive a response within 3 working days if not responded to immediately

Step 2

If the Customer (i) feels that his / her grievances have not been addressed or (ii) is not satisfied with the resolution received from above channels, or (iii) if the Customer does not hear from us within 3 working days from the complaint raised, the Customer can write to grievance officer details of which is given below:

Name :Nareshkumar Nandlal Sharma

E-mail ID: –

Telephone no.: 022-22820316/317

 Address: 806, Dev Plaza, SV road, andheri west, Mumbai 400058

The call facility is available from 10:00 a.m. to 18:00 p.m. (Monday to Friday) and 10:00 a.m to 17:00 p.m. on Saturdays, except public holidays

Procedure of handling the customer grievances

  1. The query/request/grievance/feedback from Customers (“Communication”) may be received in writing or it can be received through our helpline number.
  2. The customer executive will record the Communication received from Customers.
  3. The customer executive will follow the standard operating procedure depending on the type of Communication received.
  4. The customer executive will attend to the Communication received from the Customer to the best of his/her ability.
  5. The Communication shall be addressed based on turnaround time, nature, ageing etc.